MR BLEIJIE asked the Attorney-General, Minister for Local Government and
Special Minister of State (MR LUCAS)–
With reference to the Office of Fair Trading—
(1) What is the total operating budget and expenditure for 2009-10, 2010-11 and the
budget for 2011-12 (reported by year and type)?
(2) What was the total number of FTE and actual staff as at 30 June 2009, 30 June
2010 and 30 June 2011 (reported by year and classification)?
(3) What is the total number of investigation files handled by each officer on average
per year for the last three years (reported by year)?
I thank the Member for Kawana for his question.
During 2009-10 the total revenue received by the Office of Fair Trading (OFT) was
$33.896M, in 2010-11 it was $32.715M and in 2011-12 it is $37.143M. The
expenditure in 2009-10 and 2010-11 is balanced with revenue at the end of each
financial year. It should be noted these figures do not include corporate costs.
The increase in budget from 2010-11 to 2011-12 represents property charges paid to
Department of Public Works transferred from corporate costs to the business unit in
2011-12, an enterprise bargaining increase and carryovers. It should also be noted in
2010-11 the Residential Services Accreditation branch transferred to the Department
The total number of FTE and actual staff as at 30 June 2009, 30 June 2010 and
30 June 2011 (reported by year and classification) is as follows:
2008-09 2009-10 2010-11
FTE Actual FTE Actual FTE Actual
AO 253.2 259.0 264.8 271.0 234.5 243.0
OO4 1.0 1.0 1.0 1.0 0.0 0.0
PO 4.0 4.0 4.0 4.0 1.0 1.0
SO 4.0 4.0 4.0 4.0 5.0 5.0
SES 2 1.0 1.0 1.0 1.0 1.0 1.0
TOTAL 263.2 269.0 274.8 281.0 241.5 250.0
A number of structural and Machinery of Government changes involving the OFT
have occurred over the periods in question. OFT was subject to Machinery of
Government changes in March 2009 and February 2011.
On 1 July 2010, Trade Measurement transitioned to the Commonwealth and in
February 2011 the Residential Services Accreditation unit transitioned to the
Department of Communities. As such, these units are not included in the above
figures for 2010-11.
In order to perform investigative functions an officer must be appointed as an
inspector or authorised officer under the relevant legislation. The number of appointed
inspectors or authorised officers was 126 in 2008-09, 124 in 2009-10 and 112 in
The average number of investigation files finalised per inspector was 33 in 2008-09,
29 in 2009-10 and 28 in 2010-11.
It should be noted that while OFT does employ officers who work almost exclusively
on investigations, for many other officers investigative work makes up only a small
percentage of their role.
For example, the majority of officers based in OFT’s eight regional offices also
conciliate complaints, monitor businesses for compliance, conduct consumer and
business education activities, and work on public counters handling consumer
enquiries and receipting applications for licensing and registration services
administered by the OFT.
As an illustration of this work, OFT received over 17,000 complaints and monitored
over 9,000 businesses for compliance with legislation during 2010-11 as well as the completion of 3,095 investigation files.
2010-11 as well as the completion of 3,095 investigation files.